Support

Do you need assistance for a product you’ve purchased?

Please fill out this form completely: we ask you to provide all requested information, being as specific as possible.

This will help us assist you more quickly by responding to your request in the most detailed way possible.

After submitting your request, here’s what will happen…

1. Once we receive the completed form, one of our technicians will respond to you via email: this channel will be used to communicate directly with the technician.
2. Then, your request will be analyzed: the assigned technician will review it as quickly as possible.
3. If, in the meantime, you have additional questions, beyond what you have already included in the form… No problem: within the email, you can ask any further questions and communicate directly with the technician, who will take care of your request.
4. After carefully reviewing your request, we will propose a personalized solution for your needs.
5. Once the proposed solution is implemented, we will contact you to ensure everything has gone according to your expectations.

This is another phase where you can ask any additional questions, should any arise: once again, our team will be at your complete disposal to resolve any doubts.

Fill out the form you see here completely — trying to be as specific as possible — and submit your request!